Shipping & Delivery

* We offer delivery within Lagos and outside Lagos. Delivery times may vary depending on location and stock availability.
* Delivery fees, if applicable, will be displayed at checkout.
* Customers must ensure that someone of legal drinking age is available to accept the delivery.
* We are not responsible for delays caused by courier services, customs, or circumstances beyond our control.

 

Returns & Refunds

Due to the nature of wine, returns are only accepted if:

* The wine is damaged or defective upon arrival
* The incorrect product was delivered
* Refunds or replacements must be requested within **7 days** of receiving your order.
* To process a claim, please contact us at info@thewinestitute.com with proof of purchase and supporting evidence (e.g., photos).

Orders, Payments & Delivery

* Orders placed through our website are subject to confirmation and availability.
* We accept secure online payments via approved payment methods.
* Delivery times vary by location. Winestitute is not liable for delays caused by third-party couriers or customs clearance.